ABOUT RETURN, REPLACEMENT AND REFUND
How do I return products if I am unsatisfied?
If you are not 100% satisfied with your purchase, you can return your order within 7 days to our warehouse for a full refund. Please contact us for return address before you send it back. Please be advised that customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund (including the return shipping fee) back to the original method of payment.
2. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*
3 How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
4. What do I do if I received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.
5. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 3 to 5 days for Express Shipping, or 15-25 days for Economy Shipping, depending on the stock and warehouse situation. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.