FAQs

MOST ASKED QUESTIONS ABOUT RADIOS

1. I am a newbie and just got my license, which model is recommended to be my first radio?

The classic Baofeng UV-5R model may fit you as its accessories and programming instruction are easy to find.

2. How can I do to maintain the life of my radio's battery?

Please fully charged the battery, take out the battery from the radio and keep them in a dry place.

3. If I don't use my radio often, how should I keep it?

Please fully charged the battery, take out the battery from the radio and keep the radio with its accessories in a dry place.

 

ABOUT RETURN, REPLACEMENT AND REFUND

How do I return products if I am unsatisfied?

If you are not 100% satisfied with your purchase, you can return your order within 7 days to our warehouse for a full refund. Please contact us for return address before you send it back. Please be advised that customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund (including the return shipping fee) back to the original method of payment.

2. How do I return defective items?

If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

3 How long does it take for me to get a refund?

It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. 

4. What do I do if I received the wrong item?

Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

5. When will a replacement be sent?

Replacements are treated the same way as that of new orders -- they typically arrive in 3 to 5 days for Express Shipping, or 15-25 days for Economy Shipping, depending on the stock and warehouse situation. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

 

 

 

About The Product

A: We reinvented the mens underwear, which will gives you the unprecedented pleasure wearing experience.

A: We understand your banana and apple's eager for freely and independent placement, so we reinvented a new style of underwear that will benefit every male. 

A: The common problem that most of underwear having is not enough pouch space for banana and apple to be placed separately, which can result in pruritus in humid environment.

A: The delicately Dual Pouch design keeps your banana and apple place separately in order to provide you a more comfortable wearing experience.

A: The banana and apple has its own space, so that the banana won't feel constrained and the apple can stays dry and comfortable.

A: We don't consider it as the therapeutic underwear, however, it would make you feel more fresh and comfortable than wearing any other underwear.

A: We don't want to fool anyone by saying yes. However, giving your organs more room by separating them will definitely help the growth of your organs.(The other underwear with limited space will cause developmental delay on your organs.)

A: No, the hole size stays the same even the size of underwear changes.

How To Use

A: There is a hole in the front pouch, direct your banana to the hole and let it resting there naturally to achieve Separatec.

A: The functional open fly design on the front pouch gives you great convenience when you pee.

Fabrics And Technology

A: Four needles six lines technology flatten the seam construction provides more comfort and helps prevent skin irritation.

A: Easily tear off the tag by hand without scissor. No need to worry about skin irritation cause by the tag, and prevent any damage to the underwear.

A: Yes, it is a patented product in many countries.

A: Modal is an regenerated cellulose fiber from Austria Lenzing, its raw material is extracted from the European beech wood. To make it into pulp, then process it into fibers through special spinning process. Modal products have good flexibility and excellent moisture absorption, but poor stiffness. We often used modal 40s. Micro-modal is a step upgrade from regular Modal also from Austria Lenzing. The products that produced with Micro-modal are obviously finer and lighter, and feel like a "second skin". We often use Micro-modal 50s, 60s, 80s when manufacturing our products.

A: Supima is the world's finest cottons, Supima is a non-profit organization of American Pima cotton growers whose main objective is to promote the use of American Pima cotton around the world and is involved in quality assurance and research programs. The used of the trademark "Supima®" is strictly controlled by the grower organization, only authorized company with high quality products can use Supima® trademark to promote their own Supima products.
1) A Longer Staple Length
The staple length of Supima is 35% longer than regular cottons. This increases softness and luster. Fewer fiber ends are exposed, minimizing the effects of abrasion resulting in less pilling.
2) A Stronger Fiber
Supima is up to 45% stronger than regular cottons. This makes Supima products extraordinarily resilient. Even lighter-weight Supima fabrics are incredibly durable, without compromising drape and comfort.
3) A Vibrant Fiber
Supima absorbs and retains color better than regular cottons. This means that Supima products retain their brilliance over many years of use.

A: Combed cotton is an extremely soft version of cotton made by specially treating the cotton fibers before they are spun into yarn.  When cotton is combed, fine brushes are used to pull out any remaining impurities, along with short cotton fibers, leaving behind only long, straight fibers which are even and aligned. The texture of combed cotton is softer, stronger, and less pilling. Over all, Combed Cotton is much better than conventional cotton.

A: Spandex is a synthetic fabric with elasticity. The fabric is able to expand up to 600%-700% and spring back without losing its integrity. Spandex was developed by Dupont in 1958 for commercial use, and become one of the most well-known brands of spandex called Lycra.

About Logistics

A: Sorry and no, we normally use FEDEX, USPS. Your order will be shipped out either by FedEx or USPS.

A: We only provide standard shipping, and it usually takes 7-14 working days.